SERPs are getting more competitive.
Three trends are transforming them into winner-take-all markets, where only the best of the best gets seen, clicked, or shared.
Here’s why that’s happening.
And why ‘good’ SaaS content is no longer good enough.
1. SERP CTRs suck (and aren’t getting better).
People scroll more.
Web design trends show that people can and will scroll to find more information. The ‘fold’ isn’t as important as it once was.
Unfortunately, the same can’t be said for SERPs.
A decade ago, the top five results in Google received the lion’s share of clicks.
Basically still the same.
The top five results on the very first page still receive ~90%+ of interactions. Across the world. Across all devices.
Less than 5% of people bother with 5+. That means even the first page isn’t good enough anymore.
That graph ain’t no bell curve.
Income inequality and wealth distribution continues to balloon. Same idea, different context.
The SERP’s richest continue to get richer, too.
But that’s not even the worst part.
“What about mobile?!” you exclaim. You know, the mobile-first index and all that.
It’s even worse:
In just the last three years, organic CTR has fallen like a rock. Even paid CTR is growing! (I’ll show you one reason for this below.)
Good for ads. Not so great for content.
Being 5+ on a competitive keyword isn’t good enough when you ultimately receive 0% of the eyeballs.
Already with the bad news. And we’re just getting started.
2. Content production has increased exponentially.
Mark Schaefer first coined the term Content Shock, explaining “why content marketing is not a sustainable strategy.”
We used to live in a world devoid of content. Of options.
Those days are long gone.
“Content shock” refers to what happens when only the top 1% of 1% gets seen.
Further research from Moz + Buzzsumo indicates that “75% of blog posts receive fewer than 10 shares and zero links.”
The problem is the Law of Shitty Clickthroughs.
Things work stupendously well in the early days. Even average stuff gets noticed. You and I both could name a dozen bloggers off the top of our heads who’re basically famous for being famous.
However, things don’t quite work out so swimmingly when we’ve passed saturation.
Thus, the Law of Shitty Clickthroughs:
Over time, the results from all tactics fade.
Nowhere is this clearer than Andrew Chen’s display ad example:
The problem isn’t just quantity, though. I wish it were.
The problem is quality.
Take marketing. Like most online echo chambers, everyone chases the same few true high-volume keyphrases. Otherwise, you have to fight over the remaining scraps.
And yet the competition for those phrases? Insanely tough.
Even the low volume ones.
Take the SERPs for “international SEO” as an example:
If this is what you’re up against… why bother?
You’re fighting a losing battle. Unless you got a dolla make me holla like Honey Boo Boo. Or unless you’re on top of your shit.
Salesforce was one of the first true SaaS companies, founded in 1999.
In less than two decades, there are already over an estimated 50,000+ SaaS companies. With another 25k forecasted in just two years.
So competition — in aggregate — is only getting more intense. The bar keeps rising, and every day you’re competing against exponentially more people.
Like a bad zombie movie you can’t wake up from.
(Prepare yourself. They are coming.)
3. Google is giving you less ‘at bats.’
Time for some good news?
Because this is the most troubling trend of all.
Not only do you have to deal with terrible SERP CTRs. Not only do you have to deal with an overwhelming onslaught of “Content Shock.”
But Google is also worsening the odds from 3/2 Blackjack to 6/5. Same game, more or less. Significantly less chances for success.
This seemingly-innocent rule change increases the house edge by a few percentage points.
Even when you’re winning, you’re losing. Each pot you take home is significantly smaller. So that over time, more of your hard-earned dough ends up in the dealer’s pocket.
WTF does this have to do with SERPs?
The Knowledge Graph first debuted only a few years ago. It started answering people’s questions, without making them click on a result to find the answer.
These ‘instant answers’ are beginning to consume today’s SERPs at an astonishing clip.
(Yes, that’s the Knowledge Graph talking about the Knowledge Graph. C’mon, everyone <3’s a good meta joke.)
One study says that 40% of search results end without a single click. Meaning someone got their answer, directly from Google, without checking out your hard-earned Skyscraper.
That number will only continue to nose dive off a cliff thanks to zero-result SERPs. 51% of 10,000 SERPs had less than the business-as-usual ten organic results.
And we shouldn’t be surprised, seeing how this has been Google’s objective numero uno since Day 1.
That’s not to suggest that SEO is any less important. Far from it. Amazon = SEO. Voice search = SEO.
But this, on the back of the first two trends, does signal an increasingly-critical concept:
SERPs are winner-take-all markets.
‘Good’ enough, isn’t.
There are too many hurdles. Too many alternatives. Too many ‘rigged’ games.
Which means ‘good’ SaaS content — you know, the stuff that gets ranked and clicked and linked — isn’t good enough anymore.
TL;DR? Here’s what it means for SaaS content.
Anything that can be commoditized, will. Especially in hyper-competitive markets.
Same holds true for SaaS content now.
The average stuff will languish in obscurity. People are overwhelmed (and sick to death) of yet another blog post. Yet another pop up. Yet another email newsletter.
There’s no barrier to entry online. That means anyone, anywhere, can keep smashing “Publish” like a tweaked-out crackfiend until they pass out somewhere in an alley.
But if it’s not amazing or unique or controversial… don’t bother. Because the odds are literally stacked against you in almost every way possible.
All of this spells the end of shit like this:
Because if you put $0.01/word content or $0.06/word content up against experts?
Your ass will get handed to you.
Don’t take my word for it.
We bought and tested five content writing services. (Long story short, they were all bad.)
ClearVoice has run a number of studies that confirm this over and over and over again.
Their #1 finding?
“You get what you pay for: Pay rates and level of experience are correlated.”
I can already hear the SEO nerds:
“But correlation isn’t causation wah wah wah waah.”
Ok. Fine. Let’s keep going then.
“It was no surprise to find that writers with more experience, who charged more, were overwhelmingly better than cheaper, less experienced writers.”
Why does this matter?
Because “Professional” and “Expert” writers won’t even lift a pen (or tap a keyboard) for anything less than $0.25 word, and routinely charge in excess of even $1.00/word.
Pay rates are even more exacerbated in the tech industry.
You should read that entire study. But here are some Cliff Notes if you’re short on time (or work in the tech industry, and therefore suffer from the obligatory ADHD):
What does this mean?
Big-brand content farms, like Forbes, might be able to coast on brand awareness and a high DAs to top SERPs for awhile.
But for everyone else?
No chance. You’re fighting an uphill battle. Where only the excellent gets noticed.
I was going to put together an eloquent-yet-offensive wrap up to this. But once again, ClearVoice already beat me to the punch.
So brand marketers? Peep this:
Top content — the kind that gets ranked, viewed, shared, and upvoted — requires top writers.
Top writers eliminate editing times. They have the prerequisite industry experience. And they’re almost always cheaper than in-house teams.
Plus, they’re the only logical way out for SaaS companies who need to acquire customers at scale for the lowest cost per lead possible (read: all of them).
Average SaaS content used to be good enough.
It isn’t anymore.
Not when the first five SERP positions get almost all of the attention. Not when the competition seemingly doubles every single night. And not when the company monopolizing SERPs gets to decide your odds.
Not in a winner-take-all market.
You need excellence. And excellence comes from excellent people.